Terms of service

Last Updated: July 20, 2026

Welcome to Erenweb

This website is operated by Erenweb. Throughout the website, the terms “we,” “us,” and “our” refer to Erenweb.

Erenweb is the brand name used for this online retail store.

By accessing our website, browsing products, placing an order, or using our services, you agree to these Terms of Service and any additional policies referenced on our website.

If you do not agree with these Terms, please do not use our website or purchase products from us.

1. Store Information

Erenweb is an independently operated online fashion retailer specializing in women's fashion, dresses, and occasion-ready styles.

Our goal is to provide customers with a convenient and reliable online shopping experience through quality products, clear product information, and responsive customer support.

Website:

www.erenweb.com

Email:

hello@erenweb.com

Phone:

+1 660-339-1586

Business Address:

Erenweb
265 Colket Ln
Wayne, PA 19087
United States

Our store is powered by Shopify, which provides the ecommerce platform used to operate our online store.

Shopify helps us manage website operations, order processing, payment processing, and related ecommerce functions.

2. Online Store Terms

By using our website, you confirm that:

• You are at least the legal age of majority in your place of residence; or
• You have received permission from a parent or legal guardian to use this website.

You agree to use our website and services only for lawful purposes.

You may not:

• Use our website for fraudulent activities;
• Attempt unauthorized access to our systems;
• Interfere with website security or functionality;
• Upload harmful software or malicious code;
• Misuse our services or payment systems.

We reserve the right to take appropriate action when necessary to protect our customers, business operations, and website security.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, sizing information, colors, and availability displayed on our website are accurate and updated.

Product images are provided for reference purposes. Actual product appearance may vary slightly due to:

• Lighting conditions;
• Photography differences;
• Device display settings;
• Individual screen characteristics.

Customers are encouraged to review product descriptions, measurements, sizing information, and product details before completing a purchase.

Customers should carefully review available sizing information before placing an order.

If you need assistance regarding product details or sizing information, please contact our customer support team before purchasing.

4. Product Availability

Product availability may change from time to time.

We reserve the right to update product information, adjust inventory availability, or discontinue products when reasonably necessary.

Although we make reasonable efforts to maintain accurate inventory information, certain products may become unavailable after an order is placed due to inventory updates or system-related issues.

If this occurs, we will contact you when reasonably possible and provide an appropriate solution, which may include:

• Replacement options;
• Order adjustment;
• Order cancellation;
• Refund.

If an order is canceled due to product unavailability, any applicable refund will be issued to the original payment method.

5. Pricing and Payment

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Prices, discounts, promotions, and product availability may change from time to time.

Before completing payment, customers will be able to review:

• Product prices;
• Applicable discounts;
• Shipping charges;
• Applicable sales taxes and required charges.

Payment must be successfully authorized before an order can be processed.

Payment information is securely processed through Shopify and applicable third-party payment providers.

Erenweb does not store complete credit card or debit card numbers on our own systems.

If a pricing, promotional, inventory, or technical error occurs, we may contact you to resolve the issue before completing fulfillment.

If an affected order cannot be fulfilled, any applicable refund will be issued to the original payment method.

6. Orders and Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging that we have received your order request.

An order confirmation acknowledges receipt of your order request but does not constitute final acceptance of the order.

Orders are processed after verification of:

• Payment authorization;
• Product availability;
• Shipping information accuracy;
• Security and fraud prevention checks.

We may cancel or refuse an order when reasonably necessary, including situations involving:

• Payment authorization failure;
• Incorrect or incomplete information;
• Suspected fraudulent activity;
• Product availability issues;
• Material pricing or technical errors.

If an order is canceled after payment has been received, we will notify you and issue any applicable refund to the original payment method.

7. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times provided on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

• Carrier delays;
• Weather conditions;
• Holidays;
• High order volume;
• Incorrect shipping information;
• Circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error with your shipping information, please contact us as soon as possible.

We will make reasonable efforts to assist but cannot guarantee changes after an order has entered processing or shipment.

If tracking information indicates that an order has been delivered, customers should first verify the delivery location and contact the shipping carrier if the package cannot be located.

If additional assistance is required, customers may contact our customer support team for help.

We will make reasonable efforts to assist customers with delivery-related concerns.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Eligible items must meet the requirements described in that policy.

Our Return & Refund Policy is incorporated into these Terms of Service.

Please review our Return & Refund Policy for information regarding:

• Return eligibility;
• Return periods;
• Exchange procedures;
• Refund processing;
• Return shipping responsibilities;
• Non-returnable items;
• Damaged or incorrect items.

9. Customer Accounts

If account features are available and you create an account, you are responsible for maintaining the confidentiality of your account information.

You agree to provide accurate and current information when creating or updating your account.

If you believe your account has been accessed without authorization, please contact us promptly.

We may restrict or suspend accounts involved in fraudulent activity, misuse, or security concerns.

10. Privacy and Personal Information

Your personal information is handled according to our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, and protect information related to:

• Orders and transactions;
• Customer support;
• Website usage;
• Analytics;
• Advertising and marketing services.

By using our website, you acknowledge that certain information may be processed through third-party services as described in our Privacy Policy.

Please review our Privacy Policy for additional information.

11. Intellectual Property

All website content, including:

• Text;
• Images;
• Logos;
• Graphics;
• Product information;
• Website design elements;

is owned by Erenweb, licensed to Erenweb, or used with permission from applicable rights holders.

You may not reproduce, modify, distribute, publish, or use our content without prior written permission unless permitted by applicable law.

Nothing in these Terms grants ownership rights to Erenweb trademarks, content, or intellectual property.

12. Prohibited Activities

You agree not to:

• Violate applicable laws;
• Provide false information;
• Attempt unauthorized system access;
• Interfere with website operation;
• Upload harmful software;
• Collect website data without authorization;
• Abuse payment systems or promotional offers;
• Engage in fraudulent activities.

We reserve the right to restrict access when necessary to protect our customers and business operations.

13. Third-Party Services and Links

Our website may include third-party services, including:

• Shopify;
• Payment providers;
• Shipping carriers and fulfillment providers;
• Analytics providers;
• Advertising platforms.

These services operate independently and may have their own terms and privacy policies.

Erenweb is not responsible for third-party websites, services, content, availability, or policies that we do not operate or control.

Your use of third-party services may be subject to their own terms and policies.

14. Advertising and Marketing Tools

We may use advertising, analytics, measurement, and tracking tools provided by services such as:

• Shopify;
• Google;
• Google Merchant Center and related Google shopping services;
• Pinterest;
• Other marketing and analytics providers.

These tools may help us:

• Measure advertising performance;
• Improve website experience;
• Understand customer interactions;
• Analyze business performance;
• Improve marketing activities.

Information collected through these technologies is handled according to our Privacy Policy.

For more information, please review our Privacy Policy.

15. Customer Feedback and Submissions

If you submit reviews, comments, feedback, images, photographs, or other content to us, you retain ownership of your submitted content while granting Erenweb permission to use such content for legitimate business purposes related to Erenweb.

This may include:

• Displaying customer reviews;
• Improving products and services;
• Communicating product information;
• Displaying submitted content on our website, social media channels, or marketing materials where permitted by law.

You confirm that submitted content:

• Does not violate third-party rights;
• Is not misleading or fraudulent;
• Does not contain unlawful material.

We reserve the right to remove content that violates these Terms or applicable laws.

16. Disclaimer

We make reasonable efforts to provide accurate information and maintain reliable website services.

However, we do not guarantee that our website will always be:

• Available without interruption;
• Free from errors;
• Completely secure;
• Accurate or current at all times.

We also make reasonable efforts to maintain website security; however, no online platform can guarantee complete security.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Erenweb shall not be liable for indirect or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount actually paid for the product or order related to the claim, except where prohibited by law.

This limitation does not apply where prohibited by applicable law.

18. Indemnification

You agree to indemnify and hold Erenweb harmless from claims, damages, losses, or expenses resulting from:

• Your violation of these Terms;
• Your misuse of our website;
• Your violation of applicable laws;
• Your violation of third-party rights.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective.

20. Termination

We may restrict or terminate access to our website if we reasonably believe a user has:

• Violated these Terms;
• Engaged in fraudulent activity;
• Created security risks;
• Used our website unlawfully.

Termination does not affect rights or obligations arising before termination.

21. Governing Law

These Terms of Service and related disputes shall be governed by the laws of the State of Pennsylvania, United States, except where applicable law requires otherwise.

Nothing in these Terms limits mandatory consumer protections provided by applicable laws.

22. Changes to These Terms

We may update these Terms from time to time due to changes in:

• Business operations;
• Services;
• Legal requirements;
• Policies.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after updates means you accept the revised Terms.

We encourage you to review this page periodically for the latest version of these Terms.

23. Contact Information

If you have questions regarding these Terms, orders, products, shipping, returns, or refunds, please contact us:

Brand:

Erenweb

Website:

www.erenweb.com

Email:

hello@erenweb.com

Phone:

+1 660-339-1586

Business Address:

Erenweb
265 Colket Ln
Wayne, PA 19087
United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM ET

Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.