Refund policy

Last Updated: July 20, 2026

At Erenweb, we value our customers and aim to provide a reliable shopping experience.

This Return & Refund Policy explains our return eligibility, return process, return shipping responsibilities, exchange process, and refund process.

This policy applies to purchases made through:

Website:
www.erenweb.com

Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, items must be:

  • Unworn and unused
  • In the same condition as received
  • With original tags attached
  • In the original packaging, where applicable
  • Accompanied by proof of purchase, such as an order number

Items that do not meet these requirements are not eligible for return.

How to Request a Return

To request a return, please contact us:

Email:
hello@erenweb.com

Please provide:

  • Order number
  • Email address used for the purchase
  • Reason for the return request

After reviewing your request, our customer service team will provide return instructions and assist you with the next steps.

Please do not send items back before receiving return instructions.

Return Shipping

Returns are accepted by mail only.

Customers are responsible for return shipping costs for standard returns unless otherwise required by applicable law, including:

  • Change of mind
  • Incorrect size selection
  • Incorrect color selection
  • Personal preference

If an item is defective, damaged, or incorrectly shipped due to our error, we will cover reasonable return shipping costs for eligible returns.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 30 calendar days from the date of delivery.

Please include:

  • Order number
  • Photos showing the issue
  • Photos of the packaging, if relevant

After reviewing the issue, we will provide an appropriate resolution depending on the specific situation, which may include:

  • Replacement
  • Exchange
  • Refund

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items clearly marked as non-returnable before purchase
  • Gift cards
  • Customized or personalized items
  • Hygiene-sensitive items identified as non-returnable on the product page before purchase
  • Items that have been worn, washed, used, modified, or damaged by the customer

Exchanges

We offer exchanges for eligible items, subject to product availability.

Exchange requests must be submitted within 30 calendar days from the date the order is delivered.

To request an exchange, please contact:

Email:
hello@erenweb.com

Please provide:

  • Order number
  • Email address used for the purchase
  • Reason for the exchange request
  • Requested replacement size or color

The item must be:

  • Unworn and unused
  • In the same condition as received
  • With original tags attached
  • In the original packaging, where applicable

Customers are responsible for return shipping costs for exchanges caused by:

  • Change of mind
  • Incorrect size selection
  • Incorrect color selection
  • Personal preference

If an exchange is required due to our error, we will cover reasonable return shipping costs.

Refund Process

Once we receive and inspect the returned item, we will confirm whether it meets the return requirements and process the refund according to this policy.

Refunds for eligible returns will be issued to the original payment method within 3–7 business days after the refund is approved.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Refunds will be issued for eligible returned items based on the amount paid at the time of purchase.

Original shipping charges are non-refundable for standard returns.

If the return is caused by our error, including defective, damaged, or incorrectly shipped items, eligible original shipping charges will be refunded.

Restocking Fee

Erenweb does not charge restocking fees for eligible returns.

Return Address

Returns and exchanges are accepted by mail only.

Customers must contact us before sending any return package.

After a return request is approved, we will provide the appropriate return address and shipping instructions to ensure your return is sent to the correct location and processed efficiently.

Contact Information

If you have questions about returns, refunds, exchanges, or your order, please contact us:

Brand:
Erenweb

Website:
www.erenweb.com

Email:
hello@erenweb.com

Phone:
+1 660-339-1586

Business Address:

265 Colket Ln
Wayne, PA 19087
United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.