Shipping policy

Last Updated: July 20, 2026

Thank you for shopping with Erenweb.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.erenweb.com. Please review this policy before placing an order.

Order Processing Time

All orders are processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM ET

Orders placed after 6:00 PM ET will be processed on the next business day.

During peak seasons, holidays, promotional periods, or times of increased order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email.

Shipping Destination

We currently ship orders to addresses within the United States.

Shipping availability may vary depending on the destination address and product availability.

Please ensure that your shipping address is complete and accurate before completing your purchase.

Estimated Delivery Time

Delivery time includes both order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Transit Time

United States Standard Shipping

Processing Time:
1–3 business days

Shipping Transit Time:
6–9 business days

Estimated Total Delivery Time:
7–12 business days

Delivery times are estimates and are not guaranteed.

Delays may occur due to carrier processing, weather conditions, holidays, incorrect address information, or circumstances outside of our control.

Shipping Cost

We offer free standard shipping on orders shipped within the United States.

If any shipping fees apply to a specific order, the applicable shipping cost will be clearly displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take 24–72 hours after shipment for carrier systems to display the latest information.

If your tracking information does not update immediately, please allow additional time for the carrier system to refresh.

Shipping Carriers

Orders are shipped using reputable shipping carriers and logistics partners.

Available carriers may include USPS, UPS, FedEx, or other reputable delivery services depending on the shipping address and service availability.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review the following details before submitting your order:

  • Full name
  • Street address
  • Apartment, suite, or unit number (if applicable)
  • City
  • State
  • ZIP code

If incorrect or incomplete address information is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an address error after placing your order, please contact us as soon as possible:

Email:
hello@erenweb.com

We will make reasonable efforts to assist with address updates; however, changes cannot be guaranteed once an order has entered processing or has been shipped.

Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us with your order number and tracking information.

If tracking confirms that a package has been delivered, we recommend checking your delivery location and contacting the shipping carrier for additional delivery details.

Our customer support team will review your order information and provide assistance based on the carrier status and available delivery options.

Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or inability to receive the package, we will contact you when possible.

Additional shipping costs may apply if a customer requests reshipment due to an incorrect address, failed delivery attempt, or other circumstances not caused by Erenweb.

Any applicable reshipping costs will be communicated and confirmed with the customer before the order is reshipped.

Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Description of the issue

We will review your request and provide assistance according to our Return & Refund Policy.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible:

Email:
hello@erenweb.com

Customers may request order cancellation before the order enters processing.

Orders typically enter processing within 1–3 business days after purchase.

We will make reasonable efforts to accommodate cancellation or modification requests.

Once an order has entered processing or has been shipped, changes or cancellations may not be possible.

Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us:

Brand:
Erenweb

Website:
www.erenweb.com

Email:
hello@erenweb.com

Phone:
+1 660-339-1586

Business Address:

265 Colket Ln
Wayne, PA 19087
United States

Customer Support Hours:

Monday – Saturday
9:00 AM – 6:00 PM ET

Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.